If you receive a damaged or defective product, you can submit a request using the Request Warranty button next to the product on your My Orders page.
Steps to Submit Your Request:
- Go to the My Orders page in your account.
- Click the Request Warranty button next to the damaged product.
- Choose the type of request: Return or Exchange.
- Select the reason: Damaged or defective product.
- Add any supporting images or additional details.
- Click Submit Request to have your request reviewed by our support team.
Notes:
- The button is available only for products eligible for return or exchange.
- Once approved, our support team will arrange for the product to be picked up and replaced or for a refund according to our Return & Exchange Policy.