Local Products:

• Products available within Addis Ababa are usually delivered within 3–7 business days from order confirmation.

Imported Products via Dropshipping or External Suppliers:

• These products are shipped directly from the external supplier and delivery may take 30–40 business days depending on the supplier’s location and international shipping time.

Imported Products Available Locally from a Seller:

• Treated as local products, with a delivery time of 3–7 business days.
• Note: Delivery times may vary due to unforeseen circumstances such as customs clearance or transport conditions, and customers should take this into account.

• Shipping fees vary based on product type, weight, destination, and delivery method.
• Final shipping costs are displayed before confirming the order.
• If free shipping offers are available, they will be clearly indicated on the product page or during checkout.

• Products are delivered via platform-approved shipping partners or local sellers.
• Some products may require the customer’s signature upon receipt.
• A tracking number will be provided to the customer when available to facilitate order tracking.

• Customers must verify delivery details (address, phone number) before confirming the order.
• Upon receiving the product, check its condition. In case of any damage or errors, contact customer support within 24 hours.

• The platform is not responsible for delays beyond its control, such as customs, weather conditions, strikes, or force majeure events.
• If a shipment is lost during transportation by the shipping company, the platform or seller will coordinate with the shipping company to resolve the issue as quickly as possible

• Some products can be delivered to customers outside Ethiopia according to available shipping options.
• Customers are responsible for any customs duties or taxes in their country.
• International delivery times depend on the destination and the shipping company.

• Customers can modify the delivery address before the product is shipped. After that, changes can only be made with platform approval.
• Any errors in delivery details are the responsibility of the customer and may result in delays or lost orders.