Product Policy | Shopping joy, one tap away

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Product Policy

Last Revised: 2025 / 09 / 01

To ensure a trustworthy shopping experience, sellers are required to comply with the following policy:

Product Description

Sellers must provide accurate details including: name, specifications, real images, sizes, and colors.
Any major discrepancy between the description and the actual product gives the customer the right to request a return or exchange.

Prohibited Products

It is forbidden to list or sell products that are legally banned in Ethiopia.
Products that may harm health or public safety are strictly prohibited.
Items that violate platform rules (such as weapons, adult content, or hazardous materials) are not allowed.

Imported Products

Products imported via dropshipping or external suppliers are considered special orders and cannot be returned unless they arrive damaged or significantly different from the description.
Imported products that are available locally through sellers are treated as local products and follow the Return & Exchange Policy.

Responsibility

Sellers are fully responsible for the accuracy of information and the quality of their products.
Markato Online reserves the right to remove or ban any product that violates these policies.

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