Fees & billing
At Markato Online, we strive to make your shopping experience smooth and worry-free. If you encounter any issues with your order, such as incorrect items, defective products, or billing problems, you can request a refund or raise a dispute.
How to request a refund:
- Go to your Orders page in your account.
- Select the order and click Request Warranty (for eligible products).
- Choose the reason for the refund or dispute and provide any additional details if necessary.
- Submit your request. Our team will review it and get back to you promptly.
Dispute resolution:
- If there is any discrepancy in payment or charges, contact our Help Center to submit a billing dispute.
- Our support team will review your case and coordinate with the relevant parties to ensure a fair resolution.
Refund processing:
- Approved refunds will be processed through the original payment method within 14 business days.
- Shipping costs may be refunded depending on the reason for the return, according to our Return & Exchange Policy.
Your satisfaction is our priority, and we aim to resolve all disputes quickly and fairly.