{"id":33173,"date":"2025-09-27T08:23:37","date_gmt":"2025-09-27T05:23:37","guid":{"rendered":"https:\/\/markatoonline.com\/?page_id=33173"},"modified":"2025-12-28T15:21:50","modified_gmt":"2025-12-28T12:21:50","slug":"%e1%89%b0%e1%88%98%e1%88%8b%e1%88%bd-%e1%8a%a5%e1%8a%93-%e1%88%8d%e1%8b%8d%e1%8b%8d%e1%8c%a5","status":"publish","type":"page","link":"https:\/\/new.markatoonline.com\/am-et\/%e1%89%b0%e1%88%98%e1%88%8b%e1%88%bd-%e1%8a%a5%e1%8a%93-%e1%88%8d%e1%8b%8d%e1%8b%8d%e1%8c%a5\/","title":{"rendered":"\u1270\u1218\u120b\u123d \u12a5\u1293 \u120d\u12cd\u12cd\u1325"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33173\" class=\"elementor elementor-33173 elementor-22876\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3eb26d e-flex e-con-boxed e-con e-parent\" data-id=\"5d3eb26d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4165c4e3 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"4165c4e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cf25b1b elementor-widget elementor-widget-motta-navigation-bar\" data-id=\"1cf25b1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-navigation-bar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-navigation-bar\"><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--5b0ddb8\"><a href=https:\/\/new.markatoonline.com\/shipping-delivery\/>Shipping & Delivery<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--deae429 active\"><a href=https:\/\/new.markatoonline.com\/return-exchange\/>Return & Exchange<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--e8d3539\"><a href=https:\/\/new.markatoonline.com\/privacy-policy\/>Privacy Policy<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--c9dbd5b\"><a href=https:\/\/new.markatoonline.com\/terms-and-conditions\/>Terms and Conditions<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--259b860\"><a href=https:\/\/new.markatoonline.com\/sell-policy\/>Sell Policy<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--067381d\"><a href=https:\/\/new.markatoonline.com\/product-policy\/>Product Policy<\/a> <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57f7ad46 e-con-full e-flex e-con e-child\" data-id=\"57f7ad46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2510ede8 elementor-widget elementor-widget-motta-heading\" data-id=\"2510ede8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tReturn & Exchange Policy\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69035711 elementor-widget elementor-widget-text-editor\" data-id=\"69035711\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #1d2128;\">Last Revised: 2025 \/ 09 \/ 01<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38faf79b elementor-widget elementor-widget-text-editor\" data-id=\"38faf79b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At<strong><a href=\"https:\/\/new.markatoonline.com\/\"> Markato Online<\/a><\/strong>,\u00a0we are committed to customer satisfaction and providing a high-quality shopping experience. Therefore, we have established a clear and fair return and exchange policy that protects both the customer and the seller.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7efc8de8 elementor-widget elementor-widget-motta-accordion\" data-id=\"7efc8de8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2131\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-2131\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2131\">Products Eligible for Return or Exchange<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2131\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2131\"><p><strong>You may request a return or exchange within 48 hours from the date of receiving your order in the following cases only:<\/strong><\/p><ul><li>If the product is damaged or defective upon receipt.<\/li><li>If the product is completely different from the specifications listed on the product page.<\/li><li>If the received size or color does not match your order.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2132\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-2132\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2132\">Products Not Eligible for Return or Exchange<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2132\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2132\"><ul><li>Products that have been used or opened and cannot be resold.<\/li><li>Personal health items (e.g., electric toothbrushes, razors, skin cleansing devices).<\/li><li>Medical products or pharmaceuticals (e.g., vitamins, dietary supplements, topical medications).<\/li><li>Underwear and close-fitting sportswear.<\/li><li>Beauty and skincare products (e.g., face creams, hair masks, lipsticks).<\/li><li>Products that come into direct contact with the body or food (e.g., oral care products, nutritional items).<\/li><li>Earphones or any personal items that cannot be used by multiple people for hygiene reasons.<\/li><li>Discounted products or special offers, unless defective.<\/li><li>Products imported via dropshipping or foreign websites, except if the product arrives damaged or significantly different from the description<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2133\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-2133\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2133\">Clarification Regarding Imported Products<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2133\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2133\"><p><strong>Products imported via dropshipping:<\/strong><\/p><ul><li>Since these products are ordered specifically from abroad based on the customer\u2019s request, they can only be returned or exchanged if they arrive damaged or significantly different from the description<\/li><\/ul><p><strong>Imported products available locally from the seller:<\/strong><\/p><ul><li>Treated as regular products, subject to the return and exchange terms mentioned above<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2134\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-2134\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2134\"> Return and Exchange Procedure<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2134\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2134\"><ul><li>Customers must contact our customer support via [email\/WhatsApp\/dedicated form] to submit a return or exchange request.<\/li><li>Customers should provide the reason for the request and attach photos of the product if it is defective or differs from the order.<\/li><li>After reviewing and approving the request, arrangements will be made to collect the product or deliver it to the nearest authorized pickup point.<\/li><li>For approved returns, the refund will be processed using the original payment method within 14 business days after receiving the product and confirming its condition.<\/li><li>For exchanges, the replacement product will be shipped after receiving the returned product and verifying it meets the requirements.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2135\" class=\"motta-accordion__title\" data-tab=\"5\" role=\"tab\" aria-controls=\"motta-tab-content-2135\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2135\">Shipping Costs<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2135\" class=\"motta-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2135\"><ul><li>If the return or exchange is due to a seller error (wrong\/damaged\/incorrect product), Markato Online or the seller will cover the full shipping cost.<\/li><li>If the return or exchange is due to the customer\u2019s personal preference (e.g., change of mind or no longer wanting the product), the customer will bear the full shipping cost.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e28cb96 e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"5e28cb96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fb9c9a2 elementor-widget elementor-widget-motta-navigation-bar\" data-id=\"6fb9c9a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-navigation-bar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-navigation-bar\"><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--5b0ddb8\"><a href=https:\/\/new.markatoonline.com\/shipping-delivery\/>Shipping & Delivery<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--deae429 active\"><a href=https:\/\/new.markatoonline.com\/return-exchange\/>Return & Exchange<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--e8d3539\"><a href=https:\/\/new.markatoonline.com\/privacy-policy\/>Privacy Policy<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--c9dbd5b\"><a href=https:\/\/new.markatoonline.com\/terms-and-conditions\/>Terms and Conditions<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--259b860\"><a href=https:\/\/new.markatoonline.com\/sell-policy\/>Sell Policy<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--067381d\"><a href=https:\/\/new.markatoonline.com\/product-policy\/>Product Policy<\/a> <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33173","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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